Return Policy
- All requests for any claims on your order must be made within 7 business days in receipt of the merchandise, according to the tracking number.
- Any requests made after the 7thday will be refused with no exceptions.
- In all cases, reimbursements will be made by store credit, no exceptions.
- All returns will be processed through email or message to keep all records.
- All requests must be submitted to Janice@JBPersonalTouchDesign.com, including your order number, style number, explanation of the return, and picture of the merchandise, if necessary (must email a picture if you claim a merchandise to be defective).
- All sale items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
- Returns must be shipped out on the next business day of our request and a tracking number must be emailed to Janice@JBPersonalTouchDesign.com.
- Do not ship out your return prior to our authorization.
- Any unauthorized or late shipments will be rejected with no exceptions.
- When returning items, include a copy of the invoice you received with your order.
- Any returns not shipped within 7 days in receipt of the merchandise according to the tracking number will be cancelled.
- If you have a missing item, once we confirm it from our records, we will give refund or reward points for the missing amount.
- We do not issue call tags for returns.
- You must make shipping arrangements to return the merchandise.
- Use a service that has tracking or delivery confirmation.
- We are not responsible for returns lost in transit.