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All requests for any claims on your order must be made within 7 business days in receipt of the merchandise, according to the tracking number.
Any requests made after the 7th day will be refused with no exceptions.
In all cases, reimbursements will be made by store credit, no exceptions.
All returns will be processed through email or message to keep all records.
All requests must be submitted to Janice@JBPersonalTouchDesign.com, including your order number, style number, explanation of the return, and picture of the merchandise, if necessary (must email a picture if you claim a merchandise to be defective).
All sale items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.